Effective: [Launch Date] · Last updated: 2026-05-03
Pixel Ecom LLC, operating as Preva (“Preva,” “we,” or “our”), is required by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) to maintain the privacy of your Protected Health Information (“PHI”) and to provide you with this Notice of Privacy Practices (“Notice”). We are committed to safeguarding your PHI.
This Notice applies to all PHI created, received, or maintained by Preva in connection with the Services.
PHI includes any information that:
Examples include: your name, contact information, medical history, weight, height, medication history, treatment plans, and payment records.
| Purpose | Description |
|---|---|
| Treatment | Sharing PHI with licensed healthcare providers who evaluate your eligibility, prescribe medications, and manage your care. |
| Payment | Using PHI to process payments for clinical services and medications through our payment processors. |
| Healthcare Operations | Using PHI for quality assessment, provider credentialing, customer service, and operational improvements. |
| Required by Law | Disclosing PHI when required by federal, state, or local law. |
| Public Health Activities | Reporting to public health authorities for disease prevention, FDA reporting, or product recalls. |
| Health Oversight Activities | Disclosing to government agencies for audits, investigations, and licensure. |
| Judicial and Administrative Proceedings | Disclosing in response to court orders, subpoenas, or other lawful process. |
| Law Enforcement | Disclosing for law enforcement purposes as permitted by HIPAA. |
| Serious Threat to Health or Safety | Disclosing to prevent a serious threat to health or safety. |
| Workers’ Compensation | Disclosing as authorized by workers’ compensation laws. |
The following require your written authorization:
You may revoke an authorization in writing at any time. Revocation does not affect uses or disclosures made before revocation.
| Right | Description | How to Exercise |
|---|---|---|
| Right to Inspect and Copy | You may inspect and obtain a copy of your PHI in a designated record set. | Submit a written request to privacy@trypreva.com. We may charge a reasonable, cost-based fee. |
| Right to Amend | You may request that we amend your PHI if you believe it is incorrect or incomplete. | Submit a written request explaining the reason for amendment. We may deny in certain circumstances. |
| Right to an Accounting of Disclosures | You may request a list of disclosures of your PHI made in the past 6 years. | Submit a written request. First accounting in 12 months is free; additional requests may incur a fee. |
| Right to Request Restrictions | You may request restrictions on how we use or disclose your PHI. | Submit a written request. We are not required to agree to all restrictions. |
| Right to Request Confidential Communications | You may request alternative means or locations for communications. | Submit a written request specifying the preferred method. |
| Right to a Paper Copy | You may request a paper copy of this Notice at any time. | Email privacy@trypreva.com or call customer support. |
| Right to Breach Notification | You have the right to be notified if there is a breach of your unsecured PHI. | We will notify you in writing within 60 days of discovery. |
We are required by law to:
We reserve the right to change the terms of this Notice and to make the new Notice effective for all PHI we maintain. Material changes will be posted on our Site and communicated via email.
If you believe your privacy rights have been violated, you may file a complaint with:
We will not retaliate against you for filing a complaint.
Questions? Contact legal@trypreva.com.